Distill any business down to its core and you’ll find a set of business processes. When these processes run well, the business is profitable, clients are happy, and employees have an environment to enjoy their work. When processes run poorly it becomes a drain on profits, clients get poor service, and employees get frustrated.
The challenge is that it can be nearly impossible to see the forest through the trees when looking at your own business processes. Sometimes you need a fresh set of eyes to look at your business and give you insight into where your business processes are bogging down.