Troy Gentry is the Marketplace President of Strategic Growth with more than 35 years of experience in the office technology industry. Throughout his career, he has built a reputation for developing high-performing teams, driving strategic growth, and delivering exceptional results across sales, operations, and executive leadership.

 

Troy's career began in sales, where he consistently exceeded annual sales goals and earned multiple President's Club awards for outstanding performance. His passion for developing people led him into sales leadership, where he became one of the top-performing Sales Managers in his region. Of the nine sales professionals he hired and mentored, eight were recognized by both their peers and company leadership as the "Most Likely to Succeed" in their careers.

 

Transitioning into operations, Troy created IKON's Facilities Management (FM) Division in Oklahoma, establishing a successful business model that expanded the company's service capabilities. He later served as Regional Operations Manager for Facilities Management, leading more than 100 associates while managing an annual gross profit budget between $1.5 million and $2 million. His responsibilities included strategic planning, hiring and talent development, contract negotiations, financial management, operational analysis, pre- and post-sales support, and executive-level business reviews with clients.

 

Troy also served as Director of Operations for R.K. Black, where he helped develop and implement a new operational business model. In this role, he continued leading large teams while driving operational excellence, financial performance, and customer satisfaction through innovative processes and strong cross-functional leadership.

 

Today, as Marketplace President of Strategic Growth, Troy leverages his extensive experience to build strategic partnerships, develop high-performing sales organizations, expand market share, and deliver long-term value for customers. His leadership philosophy centers on accountability, coaching, innovation, and creating opportunities that enable both associates and clients to achieve sustained success.